APPLEVIEW RIVER RESORT
POLICIES & PROCEDURES
CHECK IN TIME – 3:00 PM / CHECK OUT TIME – 10:00 AM
PLEASE PRINT YOUR RESERVATION CONFIRMATION & BRING IT WITH YOU.
Directions: From
The Parkway (U.S. 441), turn RIGHT at traffic light 12.6 (at Walgreens) onto APPLE
VALLEY ROAD. Take the first LEFT past the Apple Barn Village onto
LONESOME VALLEY ROAD. Continue about a ½ mile. You will see a set
of storage buildings on the left with blue roofs. Go just past these
buildings into the gravel cul de sac. Our office
is the yellow two-story farm house with a red tin roof on the right.
Smoking & Pets: Please note that there is NO SMOKING in all of our units
and we have a NO PETS policy. Ashtrays are provided for use
outside of the units.
Friendliest Cancellation Policy in the Smokies: Should you need
to cancel your reservation prior to 14 days of arrival you may reschedule the
reservation within 1 year and apply the deposit to that future stay with no
penalty or receive a refund less a $50 processing fee. If you cancel within 14
days of your arrival you must rebook your reservation for a future date
applying all advanced deposits to the future booking. There are no
cancellations within 10 days of holidays unless we can rebook the unit for the
full duration of your scheduled stay.
Reservations: To make a reservation, simply pay a
deposit equal to the first nights rental plus all fees and taxes. Payment in
full to secure the unit is required no less than 10 days prior to arrival. If
guest would like final payment to be charged to any other credit card, other
than the card on file, then it is the guest responsibility to phone in the
other payments on or before 10 days prior to arrival. Otherwise we will
automatically charge the balance due to the original credit card on file. If
unable to charge balance due to credit card on file, we will make every attempt
to contact guest for final payment, as reservations not paid in full at least
10 days prior to arrival, are subject to cancellation without notice. If
booking is made 14 days or less prior to arrival, then the entire balance will
be charged at the time of booking.
Pursuant to the provisions of the Tennessee Code
Annotated, Title 47, Chapter 18 and Title 62, Chapter 13, Section
62-13-104(b)(3), Subdivision (D)(i), Twelve 2 Resort
Management, LLC. DBA Appleview River Resort discloses the following as policy:
“All advance rent deposits, damage fees, taxes, and balance of rent due
are deposited into a bank rental escrow account. These deposits are considered
earned income to Twelve 2 Resort Management, LLC. DBA Appleview River Resort
upon receipt and may be used immediately. Any refund considerations are
expensed from the general books of Twelve 2 Resort Management, LLC. DBA
Appleview River Resort on a case by case basis.”
Should you need to change your dates, you can reschedule your reservation any
time with no penalty, as long as the change is processed at least 14 days prior
to your arrival date. If you cancel more than 14 days from your arrival, we
will provide an allowance in the amount of the forfeited deposit, less any
applicable sales tax, for use on a future stay within one calendar year. When
the new reservation is made, a $25 rebooking fee will be charged to the new
reservation. Cancellations within 14 days of arrival,
will result in all funds on deposit being forfeited.
Non-Refundable Damage Waiver: In lieu of a
normal security deposit there will be a non-refundable damage waiver fee
applied to each reservation of $25. The damage waiver covers up to $1,000 in
ACCIDENTAL damages. This does not cover negligent or willful and wanton conduct, non-accidental damage to the unit or its contents. Guest will be
responsible for all intentional or reckless damages, and the credit card on
file will be charged. Guest also authorizes agent to charge any expenses
relating to intentional or reckless damage, cleaning of the unit beyond a
normal clean, or theft of any property from the unit, to the credit card on
file for that unit. The guest who provides their credit card for the deposit is
considered the “responsible party”, and all necessary charges concerning said
unit will be charged to the credit card on file, no matter who in the group
caused the damage.
Check-in: On the day of
your scheduled arrival we will send a text message to the cell
number we have on file with the keyless entry door code for your unit along
with instructions on operating the keyless entry. If your cell phone does not
receive text messages please inform us of this prior to your arrival so we can
make alternate arrangements. Receiving this text message means your unit is
clean, inspected and ready for your arrival and you may check in anytime after
you have received this text. If you have
not received this text message prior to 3 PM please call our office for your
entry code. Our office is open Monday through Friday from 9:00 AM to 5:00 PM
EST. Normal Check-in time begins at 3 PM however we will do our best to
have your unit ready for your arrival as early as possible and will send your
code via text message as mentioned above as soon as your unit is available for
check-in. . A map of the resort will be in your
confirmation packet. Please Note – In observation of these two holidays, no reservations will be scheduled for arrival on: THANKSGIVING DAY & CHRISTMAS DAY. We reserve the right to assign similar accommodations if deemed
necessary by management.
Please come by the office the
following business day by noon to complete your transaction if you have made
arrangements to pay your remaining balance upon arrival. Also note we offer
discount tickets to many of the local shows and attractions and are happy to
help save you money when we can. Simply stop by and see us at the office.
Check-out: Check
out time is 10:00 AM EST. Please respect check out time, as we need the time to
prepare the unit for the next guest’s arrival. Should you need a late check-out
please call us prior to your departure day and we will do our best to
accommodate your needs. Please follow the quick and simple checkout procedures
located on the refrigerator in your unit. Also, please send a text message to
the number that text you your entry code upon departure letting us know you
have vacated the unit. Please insure the digital deadbolt on the entry door is
locked by pressing the “lock shaped” button on keypad and insure door is secure
upon departure and have a safe trip home. Please do
not lock door handle, keypad does not unlock door handle.
Emergencies: Contact
911 for all emergencies. Use the in-room Guest Directory booklet for your unit
address. Information on how to handle all non-emergency issues may also be
found in your in-room Guest Directory booklet.
Clubhouse:
The clubhouse and fitness center are located on the back side of our office.
The door code is in your units Guest Directory Book. The clubhouse hours are
6:00 AM to 11:00 PM.
Pool/Hot tub:
The pool and hot tub are located in the Orchards area. Both are heated
and open on a seasonal basis. Hours are 9:00 AM to 9:00 PM. Pool towels are
provided. Please follow all rules. Children are not to be left unattended. The
pool is for guests and owners only. Each unit is provided with 2 Pool Passes
which you should have with you when at the pool. Please do not invite outside
guests who are not staying at Appleview River Resort. Life guard is not on
duty.
What’s provided: Bedding, towels, washcloths, make-up removal washcloths and a starter
supply of paper products, coffee, coffee filters, soap, shampoo, laundry
detergent, and dishwasher detergent. Additional
supplies are available at our office during business hours for a nominal fee.
Basic kitchen items are also included in each unit.
Please bring with you any special items you may require to prepare your
favorite meals. Each unit is family owned and therefore there will be different
items in each unit.
Because all units are individually owned, the
amenities are subject to change at any time, without prior notification.
Depending on the circumstance, a move to a similar property may be necessary.
Twelve 2 Resort Management, LLC. DBA Appleview River
Resort assumes no liability for personal items brought into the unit that are
lost, stolen, or damaged. Gas fireplaces are seasonal amenities and may not be
available for use during the summer.
From time to time, appliances, cable or satellite TV,
water, telephone, internet access, electricity, etc. will break down or
malfunction. While we cannot refund any monies due to these issues that may be
beyond our control, we will respond as quickly as we can to make repairs and
restore amenities.
